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‘Local Access for Local People’ as Councils’ Agree Community Based Locations for Future Services

9 February 2017

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Residents of Babergh and Mid Suffolk District Councils will have improved community based locations for customer access points as both authorities continue to deliver their programme of better services for residents.

The programme, which will also see the Headquarters of both councils move to Endeavour House in Ipswich has announced that the locations of the customer services points will be in Stowmarket and Sudbury.

“From day one of this important project we have been clear that for those residents who need it face to face contact will remain sacrosanct.” said Councillor Jennie Jenkins, Leader of Babergh District Council. “Our work to introduce modern and friendly digital services will ensure communicating with the councils is easier and more cost effective than ever. We do remain passionate though about providing walk in advice and guidance. That’s why we’re delighted that we will have a continued presence at the heart of our communities.”

Current public access to services for both councils can be antiquated, confusing, difficult and bureaucratic. Despite low levels of residents making visits to Council Offices in both districts Councillors of both Councils have made clear their desire to ensure there continues to be an access point in each district.

“We will be delivering modern and customer friendly digital services to our local residents, many of whom will already be using online services on a regular basis for their banking and their shopping.” said Councillor Nick Gowrley, Leader of Mid Suffolk District Council. “We have made the decision to end the expensive and inefficient maintenance of two HQs but we also recognise the need to continue to have customer service points in the communities we serve.”

“That is what we have done and I am delighted that in Stowmarket and Sudbury we will be able to offer face to face support for any of our residents that need it.”

The specific locations in the towns will be announced in due course.